Cancellation Policy
Understanding our cancellation terms and refund process
Each property on NBFHOMES has its own cancellation policy set by the host. The policy is clearly displayed on the property listing and during the booking process. Please review the specific policy before confirming your reservation.
Full Refund
Cancel up to 24 hours before check-in
50% Refund
Cancel within 24 hours of check-in
Service fees are fully refundable if cancelled within 48 hours of booking
Full Refund
Cancel up to 5 days before check-in
50% Refund
Cancel within 5 days (first night non-refundable)
Service fees refundable if cancelled within 48 hours of booking
50% Refund
Cancel up to 14 days before check-in
No Refund
Cancel within 14 days of check-in
Service fees only refundable if cancelled within 48 hours of booking
Online Cancellation
- 1. Log into your NBFHOMES account
- 2. Go to "My Bookings" or "Trips"
- 3. Find your reservation and click "Cancel"
- 4. Review the cancellation policy and refund amount
- 5. Confirm your cancellation
- 6. Receive confirmation email
Contact Support
If you need assistance with cancellation:
- • Phone: +1 (555) 123-4567
- • Email: support@nbfhomes.com
- • Live Chat: Available 24/7
Have your booking confirmation number ready when contacting support.
Processing Time
Refunds are processed within 5-10 business days after cancellation
Refund Method
Refunds are issued to the original payment method used for booking
Currency
Refunds are processed in the original booking currency
Extenuating Circumstances
Full refunds may be available for situations beyond your control:
- • Natural disasters
- • Government travel restrictions
- • Medical emergencies
- • Death in family
Host Cancellations
If a host cancels your booking:
- • Full refund guaranteed
- • Assistance finding alternative accommodation
- • Possible compensation for inconvenience
- • Host may face penalties
- • Always check the cancellation policy before booking
- • Consider travel insurance for added protection
- • Cancel as early as possible for better refund terms
- • Keep documentation for extenuating circumstances
- • Contact the host first to discuss alternatives
- • Save your cancellation confirmation email
Need Help with Cancellation?
Our support team is here to assist you with any questions about cancelling your booking.